Terms & Conditions

These Terms & Conditions of Sale ("Terms") apply to all quotations, orders, purchases, deliveries, and transactions conducted by Commercial Kitchen Supplies Ltd ("we", "us", "our"). By placing an order through our website, by email, by telephone, or by any other means, you agree to be bound by these Terms.

1. Definitions and Interpretation

In these Terms:

Company, We, Us, Our means Commercial Kitchen Supplies Ltd.
Customer, You, Your means the person, business, company, partnership, trust, or entity purchasing Goods from us.
Goods means any products, equipment, accessories, spare parts, consumables, or services supplied by us.
Order means any order placed by the Customer and accepted by us.
Website means our online store and associated websites.
Business Day means any day excluding weekends and public holidays in Victoria, Australia.
Warranty Period means the warranty period specified on the relevant product page or documentation.

These Terms prevail over any terms proposed by the Customer unless agreed to in writing by us.

2. Orders and Acceptance

All Orders placed by Customers constitute an offer to purchase Goods from Commercial Kitchen Supplies Ltd.

Orders are only accepted once confirmation has been issued by us.

We reserve the right to:

Refuse any Order.
Limit quantities purchased.
Cancel an Order before dispatch.
Decline sales where pricing, stock, freight, or technical errors have occurred.

If an Order is cancelled after payment has been received, a refund will be issued using the original payment method.

3. Product Information

We make every effort to ensure product descriptions, specifications, dimensions, images, and pricing are accurate.

However:

Images are provided for illustrative purposes only.
Colours and finishes may vary.
Manufacturers may alter specifications without notice.
Dimensions may vary slightly between production runs.

Customers are responsible for confirming:

Product suitability.
Available installation space.
Utility requirements.
Compliance requirements.
Access for delivery.

Commercial Kitchen Supplies Ltd accepts no responsibility for products that do not fit the intended application or installation area.

4. Pricing

All prices are displayed in Australian Dollars (AUD).

Unless otherwise stated, prices include GST.

Prices may be amended at any time before an Order is accepted.

Where a pricing error occurs, we reserve the right to cancel the Order and issue a full refund.

Freight, installation, commissioning, and additional services may be charged separately unless specifically stated otherwise.

5. Payment Terms

Payment must be received in full prior to dispatch unless approved credit arrangements exist.

We accept:

Visa
Mastercard
PayPal
Afterpay
Zip
Bank Transfer
Other payment methods displayed at checkout

Orders will not be dispatched until payment has been successfully processed and verified.

Any costs incurred in recovering unpaid debts may be recovered from the Customer where permitted by law.

6. Shipping and Delivery

We deliver Australia-wide using a network of third-party freight carriers and logistics providers.

Delivery dates are estimates only and are not guaranteed.

Most products include free shipping within the Greater Melbourne area.

For deliveries outside Greater Melbourne, freight charges may apply based on:

Delivery location
Product dimensions
Product weight
Freight requirements
Residential or commercial delivery address

Where freight charges apply, they will be displayed during checkout or quoted prior to dispatch.

7. Delivery Conditions

Unless otherwise stated:

Deliveries are kerbside only.
Drivers are not responsible for unpacking goods.
Drivers are not responsible for positioning equipment.
Drivers are not responsible for installation.
Drivers are not responsible for removing packaging materials.

Customers are responsible for ensuring suitable access is available.

Additional freight charges may apply where:

Access restrictions exist.
Delivery details are incorrect.
Special equipment is required.
Delivery cannot be completed.

8. Authority to Leave (ATL)

Authority to Leave may be available on selected products and locations.

Customers must request ATL prior to dispatch.

Where ATL is approved:

Goods may be left unattended.
Responsibility for the Goods transfers upon delivery.
Commercial Kitchen Supplies Ltd accepts no liability for loss, theft, weather damage, or other events occurring after delivery.

9. Heavy and Bulky Deliveries

Some products require assistance during unloading.

Customers may be required to provide:

Suitable personnel.
Appropriate unloading equipment.
Forklifts or lifting equipment where necessary.

Tail-lift services may be available upon request and may incur additional charges.

10. Delivery Inspection

Customers must inspect all Goods immediately upon delivery.

Any:

Transit damage
Missing parts
Incorrect items
Freight shortages

must be reported within 24 hours by emailing sales@cksonline.com.au.

Photographs should be supplied wherever possible.

Failure to report issues within this timeframe may affect our ability to investigate freight claims.

11. Risk and Ownership

Risk in the Goods passes to the Customer upon delivery.

Ownership remains with Commercial Kitchen Supplies Ltd until all monies owing have been paid in full.

Until ownership transfers, the Customer must:

Keep Goods in good condition.
Maintain adequate insurance.
Not sell or dispose of Goods without consent.

12. Installation Requirements

Customers are responsible for arranging installation.

Installation must be performed by appropriately licensed and qualified tradespersons where required by law.

Failure to comply with installation requirements may void warranty coverage.

13. Gas Appliance Requirements

All gas equipment must be installed by a licensed gas fitter.

Where requested, Customers must provide:

Gas compliance certificates.
Installation reports.
Commissioning records.

Failure to provide these documents may result in warranty claims being declined.

14. Refrigeration Equipment Requirements

Commercial refrigeration equipment requires:

Adequate ventilation.
Appropriate ambient operating conditions.
Routine cleaning and maintenance.
Compliance with manufacturer recommendations.

Warranty claims may be declined where equipment has been:

Installed incorrectly.
Operated outside recommended conditions.
Poorly maintained.
Used contrary to manufacturer instructions.

15. Warranty

Warranty periods vary by product and are listed on individual product pages.

Warranty generally covers manufacturing defects in:

Materials
Components
Workmanship

Warranty remedies may include:

Repair
Replacement parts
Product replacement
Refund where required by law

The remedy provided will be determined by Commercial Kitchen Supplies Ltd or the manufacturer.

16. Warranty Exclusions

Warranty does not cover:

Incorrect installation
Lack of maintenance
Misuse
Negligence
Accidental damage
Power surges
Water damage
Fair wear and tear
Consumable components
Unauthorised repairs
Damage caused during relocation

Warranty claims may be rejected where the fault is not manufacturing related.

17. Warranty Claims Process

To submit a warranty claim, Customers may be required to provide:

Order number
Proof of purchase
Product serial number
Photographs
Videos
Technician reports
Compliance certificates

Commercial Kitchen Supplies Ltd reserves the right to inspect products before approving warranty claims.

18. Returns and Change of Mind

Returns require prior approval.

Returned Goods must:

Be unused.
Be undamaged.
Be in original packaging.
Include all accessories and documentation.

Approved change-of-mind returns may incur:

Restocking fees
Freight charges
Handling charges

19. Special Order and Custom Products

Special-order, made-to-order, customised, or non-standard products are generally non-refundable unless required by Australian Consumer Law.

20. Afterpay, Zip and Third-Party Finance

Where payment has been made using Afterpay, Zip, or similar providers, merchant processing fees may not be refundable where permitted by law.

Refunds will be processed in accordance with the provider's policies.

21. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Where Goods fail to meet consumer guarantees, Customers may be entitled to repair, replacement, or refund in accordance with applicable legislation.

22. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect or consequential loss.
We are not liable for loss of profits, revenue, goodwill, or business interruption.
Liability is limited to the value of the Goods supplied.

Nothing in these Terms limits rights that cannot legally be excluded.

23. Privacy and Marketing Communications

Personal information is handled in accordance with our Privacy Policy.

By placing an Order, Customers may receive communications relating to:

Orders
Deliveries
Warranty claims
Customer service
Marketing communications

Customers may unsubscribe from marketing communications at any time.

24. Force Majeure

Commercial Kitchen Supplies Ltd is not liable for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Floods
Fires
Supplier shortages
Transport disruptions
Industrial disputes
Government restrictions
Power outages

25. Suspension and Termination

We may suspend or terminate supply where:

Payment remains outstanding.
Fraud is suspected.
Incorrect information has been provided.
The Customer breaches these Terms.
Insolvency or bankruptcy events occur.

26. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of Victoria.

27. Contact Information

Commercial Kitchen Supplies Ltd

Phone: 03 9067 5651

Email: sales@cksonline.com.au

Last Updated: 1 June 2026