Privacy policy

Last Updated: 18 June 2026

Commercial Kitchen Supplies Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

1. Information We Collect

We may collect personal information including:

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment and transaction information

  • Order history

  • Website usage information

  • Communications and enquiries submitted through our website

You may browse our website without providing personal information; however, certain features may require you to provide details to complete a purchase or enquiry.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Deliver products and services

  • Provide customer support

  • Communicate regarding orders and deliveries

  • Improve our website, products and services

  • Respond to enquiries and warranty claims

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send marketing communications where permitted by law

3. Marketing Communications

Where permitted by law, we may send promotional emails, newsletters, product updates and special offers.

You may unsubscribe from marketing communications at any time by:

We will process unsubscribe requests promptly.

4. Payment Security

We use secure third-party payment providers to process payments.

Payment information is transmitted using industry-standard encryption and secure technologies. We do not store complete credit card details on our servers.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Remember items in your shopping cart

  • Save website preferences

  • Improve website functionality

  • Analyse website traffic and performance

  • Deliver relevant advertising and marketing

Most web browsers allow you to manage or disable cookies through browser settings.

6. Disclosure of Information

We do not sell, rent or trade your personal information.

We may disclose personal information to trusted third parties where necessary to operate our business and fulfil customer orders, including:

  • Payment processors

  • Third-party logistics providers and freight carriers

  • Website hosting and technology service providers

  • Marketing and communications providers

  • Professional advisers, including accountants and legal advisers

  • Government authorities or regulatory bodies where required by law

These third parties are only authorised to use your information for the purposes of providing services on our behalf or fulfilling your order.

7. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. Users should review the privacy policies of any third-party sites they visit.

8. Data Security

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Disclosure

  • Modification

  • Interference

While we implement security measures, no method of internet transmission or electronic storage is completely secure.

9. Access and Correction

You may request access to personal information we hold about you or request corrections to inaccurate information.

Requests can be made using the contact details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective immediately upon publication.

11. Contact Us

Commercial Kitchen Supplies Ltd

Phone: 03 9067 5651

Email: sales@cksonline.com.au

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.