Frequently Asked Questions

Ordering

Can I place an order online?

Yes. Orders can be placed securely through our website 24 hours a day, 7 days a week.

Can I place an order over the phone?

Yes. Our team can assist with product enquiries and orders during business hours.

Do you offer bulk pricing?

Yes. Please contact us for volume purchases, fit-outs, or multi-site orders.

Can I cancel my order?

Orders may be cancelled before dispatch. Once dispatched, our Returns Policy will apply.

Shipping & Delivery

How long does delivery take?

Delivery times vary depending on your location and product availability. Estimated delivery times will be provided once your order has been processed.

Do you deliver Australia-wide?

Yes. We deliver to most locations across Australia.

Do you offer free shipping?

Most products include free shipping to the Greater Melbourne area, as this is where we are based.

In some cases, shipping charges may still apply due to factors such as product size, weight, special freight requirements, or delivery location.

For customers outside Greater Melbourne, shipping costs are calculated based on the delivery address and freight requirements.

If freight charges apply, they will be displayed at checkout or our team will contact you with a shipping quote before processing your order.

How are shipping costs calculated?

Shipping costs are calculated based on:

Delivery location
Product dimensions and weight
Freight requirements
Residential or commercial delivery address
Whether special services such as a tail-lift are required

For some regional and remote locations, additional freight charges may apply.

Do you deliver to residential addresses?

Yes. However, some large commercial items may require suitable access and unloading assistance.

Can my order be left unattended?

Authority to Leave (ATL) may be available for selected items and locations. Please contact us before dispatch to confirm availability.

What if nobody is available to accept delivery?

Additional redelivery charges may apply if a delivery attempt is unsuccessful.

Do you deliver inside the premises?

No. Deliveries are generally made to kerbside only.

Products

Are your products suitable for commercial use?

Most products are designed for commercial hospitality environments including restaurants, cafés, bars, takeaway shops, bakeries, catering businesses, and commercial kitchens.

Do product dimensions include packaging?

Unless otherwise stated, dimensions shown are product dimensions only. Please contact us if you require packaged dimensions.

Are product images exact representations?

Product images are for illustration purposes only. Specifications and appearance may vary slightly between production runs.

Do I need to allow ventilation around refrigeration equipment?

Yes. Refrigeration equipment requires adequate airflow and ventilation to operate correctly and maintain warranty coverage.

Installation

Do you provide installation services?

No. Installation must be arranged by the customer using appropriately licensed tradespeople where required.

Does gas equipment need a licensed gas fitter?

Yes. All gas appliances must be installed by a licensed gas fitter in accordance with local regulations.

Does refrigeration equipment require professional installation?

Some commercial refrigeration products may require professional installation. Please refer to the product specifications and user manual.

Warranty & Returns

Do your products come with a warranty?

Yes. Warranty periods vary by product. Please refer to the product page for warranty details.

What is covered under warranty?

Warranty generally covers manufacturing defects in materials and workmanship.

What is not covered under warranty?

Warranty does not cover misuse, accidental damage, incorrect installation, lack of maintenance, power surges, fair wear and tear, or unauthorised repairs.

How do I make a warranty claim?

Can I return a product if I change my mind?

Change-of-mind returns may be accepted subject to our Returns Policy and applicable restocking fees.

Payments

What payment methods do you accept?

We accept major credit cards, bank transfer, PayPal, Afterpay, Zip, and other payment methods displayed at checkout.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers using encrypted technology.

Contact Us

How can I contact Commercial Kitchen Supplies Ltd?

Phone: 03 9067 5651

Email: sales@cksonline.com.au