Shipping policy

Important information about your delivery

Delivery Status

After you have received your dispatched email you can track the product by simply visiting the Link to the tracking page, you will then be able to see which stage your delivery is up to.

If you have supplied a valid email and mobile phone number with your order you will receive confirmation of the status of your delivery.

The delivery experience

Deliveries are between 9am and 5pm Mon - Fri. If your product is heavy and you cannot remove the item safely from the vehicle (the driver will not assist), please call us to arrange a tail-lift truck. 0397836325.

Please note, by placing your order you agree that all items include the first delivery attempt. Should you not be able to accept the delivery during the all day delivery slot, there may be re-delivery charges passed on from our carrier, as larger items are delivered on a pallet and must be signed for. We will issue a re delivery fee invoice which you are obligated to pay. If you do not pay within the specified terms we will pass on the balance of monies owed to a debt collection agency and we will seek costs and compensation for inconvenience caused..

Please carefully check the goods for damage before signing for the delivery. If you find any damages please refuse the delivery and we will exchange your product.

If you sign for the delivery, this means you are accepting the product has arrived "undamaged" and you are happy with the condition of your purchase. The transport company are therefore not liable for any damages which may have occurred to your product.

Therefore once the delivery document is signed, we will not accept any responsibility for the transport damages and we will not be able to exchange the product or provide a refund.

ALL DELIVERIES are made to the kerbside only. Drivers do not unpack or position goods.