Refund policy

30-Day Return Policy

Eligibility:

• You have 30 days from the date of receiving your item to request a return.
• The item must be in the same condition that you received it: unused and in its original packaging.
• A receipt or proof of purchase is required.

Process:

1. Initiate a Return: Contact us at sales@borrelli.com.au to request a return.
2. Return Address: Send your return to:
   • 98 Fox Drive, Dandenong South, 3175, Victoria
3. Return Shipping: Upon acceptance, we'll provide a return shipping label and instructions on how to send your package.
   • Note: Returns without prior request will not be accepted.

Additional Support: For any questions regarding returns, reach out to us at sales@borrelli.com.au.

Damages and Issues

• Inspection: Please inspect your order upon receipt.
• Reporting: If you find any defects, damages, or incorrect items, contact us immediately for resolution.

Exchanges

• For an exchange, return the original item. Once accepted, place a new order for the desired item.

Refunds

• Inspection and Approval: We will inspect your return; upon approval, a refund will be processed to your original payment method.
• Timing: Refunds are processed within 5 business days post-approval.
  • Note: Banking or credit card processing times may vary.
• Follow-Up: If you haven’t received a refund after 15 business days of approval, please contact us at sales@borrelli.com.au.