Returns and Exchanges

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items within 30 (Thirty) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

What that means is, we want you to be completely satisfied with your purchase, so if you changed your mind or you've measured wrong and it doesn't fit. Don't worry, send the item back unused and in the same condition. Once we receive we will give you a full refund. You have 30 days.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Our return and refund policy is described above. According to Australia law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.

Instructions for Returns and Exchanges

1. Pack all the items in the original packing. Items bought as sets must be returned in sets.
2. Attach a copy of the sales check, specify the method of refund (Paypal or a transfer to the bank account).
3. Courier the parcel to this address:
25 New Street, Frankston, Victoria, 3199
4. After you have sent the parcel, please inform us of that by sending an email to sales@cksonline.com.au