Returns and Exchanges
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items within 30 (Thirty) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
What that means is, we want you to be completely satisfied with your purchase, so if you changed your mind or you've measured wrong and it doesn't fit. Don't worry, send the item back unused and in the same condition. Once we receive we will give you a full refund. You have 30 days.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Instructions for Returns and Exchanges
25 New Street, Frankston, Victoria, 3199